Terms & Conditions

Overview

This website is operated by Sophie & Rose Vancouver. Throughout the site, the terms “we,” “us,” and “our” refer to Sophie & Rose Vancouver.

By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms & Conditions, including all policies referenced herein.

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions.

Article 1 – Definitions

Consumer

A natural person acting outside their profession or business.

Business

Sophie & Rose Vancouver, operating through this online store.

Distance Contract

A contract concluded through online communication and electronic transactions.

Withdrawal Period

The period during which the consumer may exercise their right to cancel or return an order.

Article 2 – Company Information

Company Name: Sophie & Rose Vancouver
Website: sophierosevancouver.com
Email: support@sophierosevancouver.com

Article 3 – Applicability

These Terms & Conditions apply to every offer, order, and agreement made through Sophie & Rose Vancouver.

By placing an order on our website, you agree to these Terms.

Article 4 – Products & Offers

We strive to display all products, descriptions, and images as accurately as possible.

However:

• Colors may vary slightly depending on screen settings.
• Minor differences between images and products may occur.
• Obvious mistakes or pricing errors are not binding.

We reserve the right to modify or discontinue products at any time without notice.

Article 5 – Orders & Agreement

A purchase agreement is completed once:

• The customer places an order, and
• Payment has been successfully processed.

We reserve the right to refuse or cancel orders in cases of suspected fraud, pricing errors, or policy violations.

Article 6 – Right of Withdrawal

Customers have the right to request a return within 14 days of receiving their order.

Items must:

• Be unused
• Be in original condition
• Include original packaging when possible

Please contact our support team before returning any items.

Article 7 – Return Shipping Costs

Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.

Shipping fees are non-refundable.

Article 8 – Non-Returnable Items

The right of withdrawal may not apply to:

• Custom-made products
• Personal or hygienic items with broken seals
• Final sale items

Article 9 – Pricing

All prices displayed on our website are listed in the applicable currency and may include taxes where required by law.

We reserve the right to change prices at any time without prior notice.

Article 10 – Shipping & Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery time is approximately 8–12 business days after processing.

While we strive to deliver orders within the estimated timeframe, delays caused by carriers, customs, holidays, or external circumstances may occur.

Article 11 – Complaints & Issues

If you experience an issue with your order, please contact us within 7 days of receiving your package.

Our support team will work to resolve your concern as quickly as possible.

Article 12 – Intellectual Property

All content on this website, including logos, text, images, branding, and designs, is the property of Sophie & Rose Vancouver and may not be copied, reproduced, or used without written permission.

Article 13 – Contact Information

For questions regarding these Terms & Conditions or your order, please contact us:

Email: support@sophierosevancouver.com

We aim to respond within 24–48 business hours.